Returns & Exchanges

At Arctic Cool, we want you to stay comfortable and focused on your performance; if your gear isn't the perfect fit, you can return or exchange it within 30 days of purchase. Items must be in their original, unworn condition with tags attached to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the sports apparel items you wish to return or exchange.

2

Print Your Label

Follow the prompts to generate a prepaid shipping label, which will be emailed to you instantly for a hassle-free return process.

3

Pack Your Gear

Securely place your items in their original packaging or a sturdy mailer, ensuring all original hangtags and labels are included.

4

Drop Off and Track

Deliver your package to the nearest authorized carrier location and keep your tracking number handy while we process your refund or replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing